If you are a journalist or researcher writing about online gambling in Australia and Lucky Hour is relevant to your piece, write to [email protected] with the outlet, deadline, and the question. We reply to media on business days within 48 hours.
We are not the operator and we have no access to player accounts. We cannot:
- unblock accounts, release funds, or review KYC decisions,
- cancel bonuses, change wagering requirements, or override promotion rules,
- investigate fraud or chargebacks on the operator's platform.
For anything above, please contact Lucky Hour support directly through the operator's official channels.
Business inquiries and content feedback: up to 3 business days.
Media requests with a deadline: 48 hours on business days.
We do not operate at weekends or on Australian public holidays.
Partnership proposals, content syndication, and factual corrections should go to the editorial inbox. Please include a short description of your organisation and the specific page or topic you want to discuss. We do not accept unsolicited guest posts.
Email: [email protected]
Postal correspondence: we do not maintain a public postal address. For legal correspondence use the registered details in the footer.
Please do not send gambling-related personal data (passport scans, account numbers, bank statements) by email — we have no legitimate purpose for storing them.
A short contact form will be added to this page soon. In the meantime, email [email protected] with your topic in the subject line (for example, correction, media request, partnership). We reply from the same address.